While in training, aviation pilots are always trained to “trust your
gauges”. It’s hammered into them to always rely on what their
gauges are telling them. Pilots also use visual reference, but that is
to supplement their gauges. And when they have no solid visuals,
gauges become crucial to survival.
Metrics are the business equivalent, used instead by managers as success gauges for every aspect of
the company culture. Attrition and employee turnover can estimate employee satisfaction while data
from organizational surveys can provide insight into company culture. And of course there are plenty of
qualitative data that managers use to evaluate employee performance.
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e-Commerce 12 Critical Metrics